Terms of service

 

TERMS OF SERVICE — THE NATAL SCRIBE

Last updated: July 29, 2026

1. WHO WE ARE AND WHAT THESE TERMS DO

The Natal Scribe (the "Services") is operated by Eliza Dierzawina, an individual established in France ("we", "us", "our"). Our store is hosted by Shopify.

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, form the agreement between you and us. By visiting, using or purchasing from the Services, you agree to be bound by them. If you do not agree, do not use the Services.

Please read Sections 3, 8, 14 and 15 carefully. They describe what our products are not, how refunds work, and the limits of our liability.

2. ELIGIBILITY

The Services are for adults. You must be at least 18 years old to purchase or to submit birth data. Our intake form calculates your exact age from the date of birth you submit and will not accept a submission from a person under 18.

By purchasing, you confirm that you are 18 or over. If we discover that a purchaser is under 18, we will cancel the order, refund it in full, and erase the data submitted.

You must not allow a person under 18 to use the Services or to submit data through them.

3. WHAT OUR PRODUCTS ARE, AND WHAT THEY ARE NOT

The Soul Dossier and our other products are interpretive documents produced from astrological calculation. They are supplied for personal reflection and entertainment.

They are not, and must never be treated as:

  • medical, psychological, psychiatric or therapeutic advice or diagnosis
  • legal advice
  • financial, investment or tax advice
  • a prediction of any future event
  • a statement of fact about your health, your body, your sexual orientation, your sex life, your finances, or any other person

Some chapters discuss the body, the nervous system, work and money, and intimacy. These passages are written interpretation, not assessment. Never delay, avoid or discontinue professional care, and never make a medical, legal or financial decision, on the basis of anything in our documents. If you are unwell or in distress, consult a qualified professional.

We make no promise, guarantee or representation about any outcome, result, benefit, event or change in your life arising from our products. You are solely responsible for any decision you make.

4. HOW THE RECORD IS PRODUCED

Your document is produced by an automated workflow. Your birth place is resolved to geographic coordinates, your local birth time is converted to universal time, planetary positions and house divisions are computed, and the resulting chart is passed to a generative artificial intelligence model through a commercial API, which drafts the text. The text is then assembled into the final document.

We disclose this openly so that your expectations are accurate. The document is machine-generated interpretive writing produced from a real astronomical calculation. It is not written by a human astrologer, and it is not reviewed by a licensed professional of any kind.

5. ORDERS, PRICES AND TAXES

When you place an order you are making an offer to purchase. We may accept or decline any order at our discretion. Your order is accepted when we confirm it by email.

Prices are shown at checkout and may change at any time before an order is placed. The price you pay is the price in effect when your order is placed. Where taxes apply, they are shown at checkout or accounted for by us as required.

You confirm that the payment method you use is yours or that you are authorised to use it, and that the information you provide is accurate.

Purchases are for your own personal use and not for commercial resale.

6. YOUR BIRTH DATA, AND WHY ITS ACCURACY MATTERS

Your document cannot be produced until you submit your date, time and place of birth through our intake form.

The entire document is computed from those three coordinates. An error in any of them, particularly the time, changes every page of the record. You are responsible for entering them exactly as they appear on your birth certificate.

If you do not know your birth time, you may say so. Where the birth time is unknown, the parts of the record that depend on it are marked as estimated or omitted, and this is not a defect.

We are not responsible for a document that does not describe you because the coordinates you supplied were wrong. Section 5 of our Refund Policy sets out what we will do in that situation as a matter of goodwill.

7. DELIVERY

All products are digital. Nothing is shipped.

Your document is delivered by email to the address on your order, normally within 24 hours of your submitting your birth coordinates, and in any event within 72 hours. The delivery period begins when we receive your coordinates, not when you pay.

It is your responsibility to provide a working email address and to check your spam and promotions folders. We recommend adding our sending address to your contacts before your document arrives.

If you do not submit your coordinates, no document can be produced. We will remind you by email. See our Refund Policy for what happens if you never submit them.

8. RIGHT OF WITHDRAWAL AND REFUNDS

Refunds and, where it applies, your statutory right of withdrawal, are governed by our Refund Policy, which forms part of these Terms.

In summary: you may cancel and receive a full refund at any time before you submit your birth coordinates. When you submit them, you expressly request that production of your document begins immediately and you acknowledge that you thereby lose any statutory right of withdrawal, because the document is personalised digital content produced specifically for you.

9. INTELLECTUAL PROPERTY AND YOUR LICENCE

Ours. The Natal Scribe name, marks, logos, website, page designs, document templates, chapter structure, the system that produces the documents, and all marketing material are owned by us and protected by copyright, trade mark and other intellectual property laws. Nothing in these Terms transfers any of it to you.

Yours. On payment, we grant you a perpetual, worldwide, non-exclusive, non-transferable licence to use the document we produce for you, for your own personal, non-commercial purposes. You may read it, print it, keep it, and share it privately with people you choose.

You may also, and we encourage it, post excerpts, quotations, photographs or screenshots of your own document on social media or elsewhere for personal, non-commercial purposes, with or without attribution.

You may not: sell, licence, syndicate or otherwise commercially exploit your document or any part of it; reproduce it in full for public distribution; use it or any part of it to train, fine-tune, evaluate or benchmark any machine learning model; use it to create a competing product or service; or remove our marks from it.

The document is produced with the assistance of a generative model. To the extent that any part of it does not attract copyright protection in your jurisdiction, the licence above is granted over the compiled work, its structure and its presentation, and the restrictions in this Section continue to apply as contractual obligations.

10. REVIEWS, TESTIMONIALS AND FEEDBACK

If you send us a review, testimonial, message, screenshot or any other content ("Feedback"), you grant us a worldwide, royalty-free, sublicensable, perpetual licence to use, reproduce, adapt and publish it for any purpose, including marketing.

We will not publish your surname, your email address, your date, time or place of birth, or the content of your document without your specific permission.

You confirm that your Feedback is yours to give, is accurate, and does not infringe anyone's rights. We may edit or decline to publish any Feedback, and we are under no obligation to keep it confidential or to pay for it.

11. ACCEPTABLE USE

You may not use the Services to break the law, to infringe anyone's rights, to impersonate any person, to submit another person's birth data without their knowledge, to send spam, to attempt to gain unauthorised access to our systems or accounts, to scrape, copy or systematically extract our content, or to interfere with the operation of the Services for anyone else.

Automated agents. Any software agent, crawler or automated system that accesses the Services must identify itself accurately in its user agent, respect our robots directives, and must not place orders, submit forms or extract content at scale. We may block any automated access by technical means at our discretion.

12. THIRD PARTIES AND SHOPIFY

The Services rely on third-party providers, including Shopify, payment processors, and the processors listed in our Privacy Policy. We do not control them and we are not responsible for their services, their content, or any site you reach through a link from ours.

Sales are made directly with us, not with Shopify. You release Shopify and its affiliates from all claims arising from your purchases and transactions with us.

13. AVAILABILITY

We do not guarantee that the Services will be uninterrupted, timely, secure or free of error. We may change, suspend or discontinue any part of the Services, including any product, at any time. Where we discontinue a product you have already paid for and cannot deliver it, we will refund you in full.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all products are provided "as is" and "as available", without warranties or conditions of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the content of any document is accurate, complete, useful or applicable to you, that it will meet your expectations, or that any outcome will follow from it.

Nothing in these Terms excludes or limits any right you have that cannot be excluded or limited under the law of your country of residence.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, data, opportunity or goodwill, arising from your use of the Services or of any document.
  • Our total liability to you for all claims arising out of or relating to the Services or any document, whether in contract, tort, statute or otherwise, is limited to the amount you actually paid us for the product concerned.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law grants you mandatory rights, this Section applies only to the extent that those rights permit.

16. INDEMNITY

You agree to indemnify and hold us harmless from any claim, loss, liability or expense, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or third-party right, or your misuse of any document.

17. CHARGEBACKS

If you have a problem with an order, contact us first at hello@thenatalscribe.com. We aim to resolve every reasonable complaint.

Initiating a payment dispute or chargeback without first contacting us, in respect of a document that was delivered to you, is a breach of these Terms. We keep records of your order, the coordinates you submitted, the time your document was produced and the time it was delivered, and we will provide them to the payment provider. We may decline future orders from a person who has done this.

18. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Services at any time if you breach these Terms, if we suspect fraud, or if required by law. Termination does not affect any licence already granted to you over a document you have paid for, and does not affect any amount already due.

19. CHANGES TO THESE TERMS

We may update these Terms. The current version is always on this page and the "Last updated" date reflects it. Changes do not apply retroactively to orders already placed. Where a change is material we will post a notice.

20. ASSIGNMENT AND BUSINESS TRANSFERS

You may not assign or transfer your rights under these Terms without our written consent.

We may assign, novate or transfer these Terms and our rights and obligations under them, in whole or in part, without your consent, including to a company we incorporate, to an affiliate, or to a successor in connection with a merger, acquisition, reorganisation, financing or sale of all or part of our business or assets. Your rights under these Terms are not reduced by any such transfer, and we will post notice of it on this page.

21. GOVERNING LAW AND YOUR CONSUMER RIGHTS

These Terms are governed by French law, and the courts of France have jurisdiction, except that:

  • If you are a consumer resident in the European Union or the European Economic Area, you keep the benefit of any mandatory provision of the law of your country of residence, and you may bring proceedings in the courts of that country.
  • If you are a consumer resident in the United Kingdom, you keep the benefit of any mandatory provision of UK law and may bring proceedings in the UK courts.
  • If you are a consumer resident elsewhere, nothing here removes any mandatory consumer right you have under the law of your country of residence.

EU residents may also use the European Commission's online dispute resolution platform.

We may relocate. If our place of establishment changes, we will update this Section and post notice on this page. Any such change applies only to orders placed after the update.

22. GENERAL

If any provision of these Terms is held unlawful or unenforceable, the rest remains in force. Our failure to enforce any provision is not a waiver of it. These Terms, with the Privacy Policy and the Refund Policy, are the entire agreement between us. Headings are for convenience only.

23. CONTACT

The Natal Scribe Operated by Eliza Dierzawina, France Email: hello@thenatalscribe.com

All support and inquiries are handled by email. We aim to respond within 24 to 48 hours.