Refund policy
REFUND POLICY — THE NATAL SCRIBE
Last updated: July 29, 2026
IN SHORT
| Situation | What happens |
|---|---|
| You have paid but have not yet submitted your birth coordinates | Full refund, no questions asked |
| You have submitted your coordinates | Production has begun. No refund, and any statutory right of withdrawal is waived |
| We cannot produce or deliver your document | Full refund |
| Your document is wrong because of our error | We correct and reissue it, or refund you |
| Your document is wrong because the coordinates you entered were wrong | One free reissue with the corrected coordinates |
1. WHY THE COORDINATES ARE THE DIVIDING LINE
The Soul Dossier is personalised digital content. It does not exist before you order it. It is computed from the date, time and place of birth that you submit, and it is written specifically for that chart.
Nothing is produced until you submit those coordinates. Production begins at that moment, and once it begins the document cannot be un-made or resold.
That is why the coordinates, and not the payment, are the point at which refunds close.
2. BEFORE YOU SUBMIT YOUR COORDINATES: FULL REFUND
If you have paid but have not yet submitted your birth coordinates through our intake form, you may cancel for any reason and receive a full refund.
Email hello@thenatalscribe.com from the address on your order, with your order number. We will refund to the original payment method within 14 days, usually much faster.
3. WHEN YOU SUBMIT YOUR COORDINATES
Immediately before production begins, you are asked to confirm the following,
and production cannot start without your confirmation:
I request that production of my record begins immediately, and I acknowledge that once it has been produced I lose my right to withdraw from this purchase.
By confirming it you give your express prior consent to immediate performance and you acknowledge that you thereby lose your right of withdrawal, as permitted for personalised digital content under EU and UK consumer law.
From that moment, the sale is final and no refund is due, except in the cases set out below.
4. IF WE CANNOT DELIVER
If we cannot produce or deliver your document for any reason on our side, including a technical failure, we will tell you and refund you in full.
If your birth time is unknown and we are unable to produce a meaningful record without it, we will tell you and you may choose between a record computed without the time-dependent chapters, or a full refund.
5. IF SOMETHING IS WRONG WITH YOUR DOCUMENT
If the error is ours — for example the document was computed from coordinates other than the ones you submitted, chapters are missing, or the file is corrupted or unreadable — tell us within 14 days of delivery and we will correct and reissue it at no charge. If we cannot correct it, we will refund you in full.
If the coordinates you entered were wrong — a mistyped year, the wrong hour, the wrong city — the document was produced correctly from the information given, so no refund is due. As a matter of goodwill we will reissue the record once, free of charge, from the corrected coordinates. Email us within 14 days of delivery with the corrected details.
Disagreeing with the interpretation is not a defect. The document is interpretive writing supplied for personal reflection and entertainment, as set out in our Terms of Service. A record that does not match how you see yourself is not an error, and is not grounds for a refund.
6. IF YOU NEVER SUBMIT YOUR COORDINATES
We will remind you by email. If, 90 days after your order, you have not submitted your coordinates and have not contacted us, we may close the order and refund it in full, or leave it open at your request. You can ask for the refund at any point before that.
7. CONSUMERS OUTSIDE THE EU AND THE UK
If you live in the United States, Australia or another country whose law does not grant a statutory right of withdrawal for digital content, Sections 2, 4 and 5 above still apply to you as a matter of our own policy. We apply the same standard everywhere.
8. HOW TO MAKE A REQUEST
Email hello@thenatalscribe.com from the address on your order. Include your order number and, where relevant, what is wrong.
We respond within 24 to 48 hours. Approved refunds are issued to the original payment method and normally appear within 5 to 10 business days, depending on your bank.
9. BEFORE YOU DISPUTE A CHARGE
Please contact us first. Almost everything is resolved the same day. Opening a payment dispute over a document that was delivered to you, without contacting us first, is a breach of our Terms of Service.
The Natal Scribe · Operated by Eliza Dierzawina, France · hello@thenatalscribe.com